6/19/2023 0 Comments Creo pro engineer vs solidworks![]() ![]() If Creo Elements/Direct products are incompatible with the newest service pack, PTC will attempt to remove the incompatibilities in the next service pack or major release of its products.Ĭreo Elements/Direct Modeling Express 8. However, PTC cannot guarantee the correct functioning of Creo Elements/Direct products on newer operating system service packs. ![]() Because Creo Elements/Direct system requirements define a minimum operating system service pack, a newer Microsoft service pack should not affect Creo Elements/Direct products. PTC software products are tested on the latest operating system service pack available at the time of release. Creators (1703) - The Creators update requires the latest Microsoft Windows 10 cumulative update.Note: Product reactivation is required every three days. Note: Single-, dual- and quad-core processors are supported.Īctive Internet connection required for product activation. Windows 8.1 64-bit Editions: Windows 8.1, Pro and Enterprise (2)ģD capable graphics card with OpenGL support Windows 10 64-bit Editions: Windows 10, Pro and Enterprise (1) Yes (professional version of Creo Elements/Direct Modeling) Yes (through the online Creo Elements/Direct Modeling Express Forum) And that is what I think makes a good support engineer.Creo Elements/Direct Modeling Express 8.0Įnglish, German, Italian, Japanese, Simplified Chinese That the customer is feeling noticed and getting the help that they need. ![]() And of course we listen, because in the end, that is what support is all about. It can be regarding anything from a bug that has been discovered in the program to talking about functionality that has been removed or changed. There are many who just want to talk to about their CAD-related problems with someone who understands. We are here to help you!Īs a support engineer it sometimes feels like you are moonlighting as a psychologist. Getting to help clients face-to-face is a new experience for me since I previously have only helped customers over the phone and by a remote computer connection. Working with this customer, I have been taking on great responsibilities of their Windchill PDMLink installation, helping them with programming and developing customizations and I also help them with support of Creo and Windchill PDMLink. It is fun to be stationed at the customer’s office and first-hand see how things work in large global industrial companies. Right now I am on a long-term assignment at a customer. We do a lot of consulting, help customers with installations and configurations, programming and developing systems, we are responsible for the continuous monitoring of Windchill PDMLink servers, and more. I mentioned earlier that working as a support engineer is diverse and we do more than just taking care of incoming cases. We always try to give that little extra in our customer service, in a relaxed manner, and I think that is why we have many satisfied customers. What distinguishes our technical support from others is that we are personal. We always try to answer everything we receive, even if the answer sometimes is us asking for permission to come back to the customer at a later time. At the technical support department some days are calm and quiet, and then there are days when it feels like all customers get in touch at the same time, all in panic, requiring answers and solutions right away. Furthermore it helps in the brainstorming to find the solution faster. We prefer when customers log their cases online because then they fill in the information we need to help them in the best way. We receive support requests via e-mail, telephone and through our website when customers have logged the case themselves. If time allows, we try to be of assistance in other issues too, because we want to help. For starters, there are apps for 3D CAD parametric modeling, 3D direct modeling, finite element analysis, technical illustrations and visualizations. Each app delivers a varied set of capabilities to suit specific purposes. We prioritize cases where the application does not work as intended, for example when a bug is discovered. What it does Creo is a family of CAD apps that supports product design for all kinds of manufacturers. The later requires an urgent PDSVision Support – At Your Service! The help might be regarding anything from creating a box around a note in Creo Parametric drawing to system downs where whole productions are at a stand-still and hundreds of designers are prevented from working. Working as a support engineer at PDSVISION Support is a varied job and no day is like the other as you get to help different customers with different problems (from 3D CAD as Creo to PLM Windchill or to Mathcad and KeyShot). ![]()
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